Contact Us

Send e-mail to: jensen.roberts@hhsc.state.tx.us

Phone number to resolve Pinnacle Cart account issues only: 512-250-7162

Phone number to inquire about the availability of specific forms, publications, or other products under the category of DSHS: 512-250-7162

Help Documents

Fill out our PINNACLE HELP FORM if you need help with your username, password, or you received the wrong publication.

If one or more of the immunization publications you are looking for are listed as out of stock, you may be able to find and order the publication at the following webpage https://secure.immunizetexasorderform.com/default.asp.

If one or more of the Women Infant & Children (WIC) publications you are looking for are listed as out of stock, you may be able to find and order the publication at the following webpage http://www.dshs.state.tx.us/wichd/WICCatalog/contents.shtm

You can order an exact quantity instead of just one publication or product item. Just click on the title of the product you are interested in. For some items if you request a quantity of 1, you will receive exactly one item.

Eligibility Support (ES) Materials This support tool provides an overview of the process through which offices will receive and order new eligibility system/ES envelopes, applications, and forms.

Texas Works Policy - State Processes: The Texas Works Policy - Processes provides the complete list of documentation for internal state processes.